Some Namecheap services were disrupted on 13 August 2026, while visitors to the company’s website were shown a maintenance page saying Namecheap.com would return soon. The incident extended beyond the domain storefront: some customers could not reach hosting control panels, cPanel or other services dependent on the affected infrastructure. Service updates linked the disruption to a Phoenix data centre operated by phoenixNAP. A cooling-system failure caused temperatures to rise. Affected infrastructure was shut down to prevent overheating and lasting equipment damage, helping explain why recovery took longer than an ordinary server restart. Technical teams brought in temporary chillers while permanent cooling equipment was being repaired. Restoration was planned in stages: physical network equipment first, virtual network devices next, and customer services after that. This cautious sequence reduces the risk of powering servers back on before the room is safely cooled. The incident did not mean every domain registered through Namecheap disappeared from the internet. The impact depended on where a customer’s website, DNS, email or hosting service was running and which systems it relied on. Some users saw unavailable websites, while others could not access dashboards or cPanel. The Namecheap.com maintenance page also made status information and support harder to reach. The outage is a reminder that even a large domain and hosting provider ultimately depends on physical data centres, electricity and cooling. Somali website owners should keep backups outside their hosting provider, retain control of their DNS records and maintain another way to contact customers when a provider dashboard is unavailable. SomaliRoyalGamer also experienced the disruption because its hosting depended on affected infrastructure.